Things change. Businesses must align with this change. A process effective decades ago may be too inefficient for todays technology and pace and may in fact get in the way of resolving problems at their lowest level. The result is over work for middle managers having to make decisions that have sat in their computer while contractors and staff await a decision.
One of my mentors Dr Tom stated that leadership means change and change means pain. However he also stated through the process of change management everyone comes out the other end happier than they went in.
If your agency is looking to reduce overhead costs, speed decision delivery, improve consistency, improve quality you are not alone. Consultants can help you outsource processes or develop software solutions to reduce your workload freeing resources to concentrate on bigger business decisions.
If you would like to see what a consultant can offer your firm please reach out to me.